This policy explains what YME collects through its websiteyme.on-stage.site and its mobile app, why we collect it, who we share it with, and how to have it deleted. YME is the data controller; our address and contact details are at the end of this page.
What we collect
When you place an order
- Name
- Mobile number
- Email address (optional)
- Governorate, city and delivery address
- Any notes you add to the order
We collect these to fulfil and deliver your order and to contact you about it, and to issue your invoice and warranty codes. We cannot fulfil an order without them.
When you create an account
- Name
- Mobile number — this is also your sign-in name
- Email address (optional)
- Password — stored hashed; nobody at YME can read it
- Governorate and address (optional, to speed up future orders)
An account is entirely optional. You can buy without one. It simply lets you see your orders and warranty codes in one place.
When you message us
Your name, mobile number, email and the text of your message — used only to reply to you.
When you activate a warranty code
We record the activation date against that code. The code itself was issued with an earlier order in your name; we ask for no new details at activation.
What we do not collect
Stated plainly, because its absence matters more than its presence:
- No tracking or analytics tools — no Google Analytics, no Facebook pixel, none
- No tracking cookies, and we sell data to nobody
- No access to your location, contacts or photos
- No advertising identifiers
- No payment data — payment is on delivery or by transfer, outside the site
Kept on your device only
The following are stored in your browser or app and never reach us:
- Your shopping cart
- Your favourites list
- Your comparison list
- Your account sign-in token — deleted when you sign out
Clearing your browser or app data removes all of them.
Who we share with
- WhatsApp — if you choose to complete an order or message us there, what you send passes through WhatsApp and is governed by its policy. That is your choice each time; we never send your data there automatically.
- Our hosting provider — data is stored on their servers; they do not access or use it.
- The delivery company — name, address and mobile only, and only at the point of delivery.
Beyond that, we do not sell, rent or share your data for marketing.
How long we keep it
- Account data: for as long as the account exists — deleted as soon as you ask
- Orders, invoices and warranty codes: retained as sales and warranty records; a warranty may run for years
- Contact messages: deleted once they have served their purpose
Deleting your account
You can delete your account yourself, at any time, from the "My account" page on the website or from account settings in the app. Deletion is immediate and permanent, and covers your name, mobile, email, password and sign-in tokens.
If you would rather not do it yourself, write to info@ymeegy.com or message us on WhatsApp and we will delete it within 7 working days.
Your rights
- To know what we hold about you
- To correct anything inaccurate
- To have your account deleted
- To withdraw consent to marketing contact at any time
To exercise any of these, contact us using the details below.
Children
The site and app are aimed at restaurant and shop owners. We do not target anyone under 18 or knowingly collect their data.
How we protect data
Connections to the site and app are encrypted with HTTPS, and passwords are stored as one-way hashes that cannot be reversed. Dashboard access is limited to the YME team, with permissions set per person.
Changes to this policy
If what we collect changes, we update this page and change the date at the top.
Contact
- Phone and WhatsApp: +20 103 493 2209
- Email: info@ymeegy.com
- Address: 300 Haram Main St., Talbeya Station, Giza, Egypt